If something you've ordered isn't quite right, we happily offer refunds! *NOTE: we do not accept refunds for sale items!
Simply email us to notify us of the issue within 1 week of receiving the item, ship it back to us with tags attached, and once received we will issue the refund. We cannot refund shipping fees however.
If shipping items back to us from the U.S., please use the U.S Postal Service.
We also offer refunds on all merchandise damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.
Please feel free to email us with ANY questions, we're here to help!
We ship out packages three times a week, usually within 3 business days. On rare occasions shipments may take longer than 3 days to ship out, but you will be notified by email if that is the case. We ship out from 10177 125 Street NW Edmonton, AB.
We do our best to estimate the shipping times, but sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times, but pretty darn close:
Within Canada: Official stance of the post office: 2 weeks or less. In our experience: 1-10 days
USA: Official stance of the post office: 3 weeks or less. In our experience: 1-2 weeks
All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
**Please note, packages CAN be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen.**